Aulea can accommodate GCash, Maya, bank transfer, and Cash on Delivery (COD) — but Phase 1 only shows the methods actually connected and operational at checkout, not everything the brand could theoretically accept. Which methods are live at launch is still being confirmed (spec §18).

Yes — COD nationwide is intended, subject to courier availability and coverage in your area. Because COD carries real risk for a new brand (mistaken or bogus orders, return-to-sender costs), orders may go through a short confirmation step before dispatch — a quick check, not a hurdle (spec §19–20).

[Pending client input on order cancellation policy.]

Yes, including provinces, via J&T Express, Lalamove, LBC. Fees depend on your location, courier, and arrangement.

Free shipping applies on orders ₱400 and above, subject to courier arrangement — not an unconditional guarantee unless confirmed at checkout.

[Delivery timelines pending client input.]

Opened cosmetics are commonly non-returnable on hygiene grounds under the Consumer Act of the Philippines (RA 7394) and DTI rules. The exact policy — what qualifies, timeframes, how to request one — is still being confirmed with the client and will not be published as a generic template. See Shipping & Returns.

Aulea's products are generally intended for all skin types, and the brand itself started from the founder's own experience with sensitive skin. Specific per-product suitability claims are only published once the client supplies and confirms them — see docs/compliance-notes.md.

Ingredient lists come directly from photos of each product's actual label. They'll appear on each product page once the client supplies the label photos — nothing is invented in the meantime.

FDA Cosmetic Product Notification (CPN) numbers pending. Do not publish without them — see docs/compliance-notes.md.