Shipping & Returns

Policy — Draft

Draft only. Returns terms must match Aulea's actual fulfillment terms before publishing — see spec §41. A generic returns policy is not acceptable for cosmetics.

Shipping

Ships nationwide, including provinces, via J&T Express, Lalamove, LBC. Fees depend on location, courier, and arrangement. Free shipping applies on orders ₱400+ (subject to courier arrangement).

Cash on Delivery

COD is offered nationwide where courier coverage allows. Orders may go through a short confirmation step before dispatch to protect against mistaken or bogus orders (spec §20) — reachable phone and email are required at checkout for this reason.

Returns & Refunds

[Pending client confirmation. Note for drafting: under the Philippine Consumer Act (RA 7394) and DTI rules, opened cosmetics are commonly non-returnable on hygiene grounds. This section will reflect Aulea's actual policy, not a generic template — see spec §41.]

Order Cancellations

[Pending client input.]